Customer Success Associate
Full Time • Palo Alto-Menlo Park, CA
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Pay and Benefits:
- Pay Range: $65K-$80K per year
- Benefits: PTO, 401(k) and 401(k) matching, Health, Dental, and Vision insurance
- Advancement Opportunities: Leadership Development track with potential to move up the organization in 6-12 months
- Job Type: Full-time
- Typical Work Hours: Mon-Thu: 11am-7pm, Sat: 9am-4pm (Must be available for all hours).
About Mathnasium:
Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method™— the result of decades of hands-on instruction and development — has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.
Position Summary:
The Customer Success Associate is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business development. No advanced math knowledge required; we will provide full training.
Key Responsibilities:
-
Enrollment & Customer Service:
- Handle enrollment calls, schedule visits, conduct math assessments, and guide new families through the enrollment and onboarding processes
- Ensure customer satisfaction (both parents and students) in areas such as student progress,attitude and engagement through all communication channels
-
Administrative Leadership:
- Oversee daily operations, ensuring efficiency, and administer assessments to identify learning gaps and create personalized learning plans
- Manage student curriculum, update progress in the center system, and work with management on ensuring efficiency in center operation
-
Training & Development:
- Manage instructional staff, provide coaching, and help improve team performance
- Assume the roles for Instructor and Lead Instructor duties as needed, and manage all related tasks
Qualifications (Skills & Traits for Success):
- Passion for helping others and a genuine curiosity about people (both children and adults)
- Growth mentality and open to constructive feedback
- Ability to adapt quickly to a fast-paced environment
- Excellent communication(both written and oral), interpersonal skills and teamwork
- Ability to work well with diverse groups of people
- Strong problem-solving abilities, reliability, and efficiency
- Prior experience in office management, and multi-tasking experience is a huge plus
- Organized, proactive, and detail-oriented
- Excellent time management and prioritization skill
Compensation: $65,000.00 - $80,000.00 per year
Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.
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Transform Lives
You’ll be a part of a team that creates an engaging learning environment for kids of all ages, transforming their lives along with their families.
Thrive with Support
Our team thrives in a fun and supportive work culture. We invest in your training and development, so you are set up for success.
Grow with Us
Our opportunities for advancement provide a career path for dedicated staff who want to grow with us.