Assistant Center Director

Why Work with Us:

At Mathnasium of Peachtree City, we’re passionate about both our students and our employees!  We set ourselves apart by providing our team members with: 

If you are driven, motivated, and eager to make a difference, we would love to meet you!

 What you will do as an Assistant Center Director: 

The Mathnasium Assistant Center Director is responsible for directly assisting the Center Director with sales and administrative tasks required to run a center efficiently in addition to providing educational support and leadership to the instructional floor. The Assistant Center Director takes ownership for the center’s effectiveness and is empowered to take appropriate action when necessary. They assist with sales tasks such as making care-calls, following-up with warm leads to schedule center visits, and having an enrollment conversation with a walk-in customer. Assistant Center Directors assist with administrative tasks such as creating binders, reordering workout plans, and logging student progress. Assistant Center Directors supervise the instructional floor and assist in the instructional environment to ensure students receive adequate attention and that both students and instructors are on task. In addition to providing administrative, sales, and instructional support, the Assistant Center Director is involved with training, coaching, and developing the instructional staff to achieve top performance in their roles. The Mathnasium Assistant Center Director supports the Center Director in operating the day-to-day functions of a center and is the second highest level of leadership in the center, assuming responsibility for the center needs. 

Detailed Description

The Assistant Director’s role includes the following areas of responsibility, but is not limited to those listed below. The Assistant Director will report directly to and have a close, communicative relationship with the Center Director/Owner.

Day to day operations/Administrative Duties: 

- Ensure the center is clean and presentable before opening
- Manage scheduling of instructors
- Make the daily schedule of students
- Supervise the instructional floor to ensure that students and instructors are on task and that students are receiving adequate attention
- Positively interact and engage with parents to ensure parents and students have a positive customer experience
- Ensure an organized and efficient learning environment
- Position students and team members for success by providing them with the educational material they need. 
- Alleviate any customer issues that may arise, or escalate to the Center Director
- Update monthly calendars and bulletin boards
- Create monthly “Fun Factor” calendars

Sales and Customer Service:
- Act as the point of contact for leads and enrolled families through email, phone calls, and text
- Sell the Mathnasium program to interested parents during preliminary assessment meetings and conduct enrollment conversations.
- Successfully enroll leads in-person, over the phone, or through email
- Utilize Mathnasium’s sales tools to complete lead follow up and follow through
- Overcome obstacles to selling the program by remaining customer focused and resilient.
- Ensure a personal experience for parents and students, taking time to understand each family's needs and desires.
- Maintain exceptional customer service throughout the assessment and enrollment process
- Run sales/lead reports and utilize them to identify opportunities to re-engage old leads

Student Education: 

- Administer preliminary assessments to students to identify learning gaps and needs
- Communicate assessment results to parents and discuss the student’s learning plan and objectives
- Create the customized learning plan based on assessment results with Mathnasium’s provided curriculum
- Note any additional topics that parents would like to incorporate into the learning plan and add accordingly
- Ensure all students are getting proper attention and instruction through supervision of the floor during instruction time.
- Monitor student progress by reviewing student learning plans, administering ongoing progress checks, and assessments, and updating learning plans as needed.

Parent Relationships: 
- Build rapport and relationships with enrolled families.
- Conduct monthly care calls to parents to inquire about student improvement or any concerns parents may have.
- Communicate student progress to parents through email, text, or by phone call.
- Ensure customer satisfaction by addressing parents’ concerns.
- Encourage parents to review the center through online platforms.
- Implement and communicate referral program to parents.

What we are looking for in an Assistant Center Director: 

Who We Are: Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it.

Our world-class curriculum is built upon the Mathnasium Method™— the result of decades of hands-on instruction and development — and has changed the lives of children since 2002. 

Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.