Benefits:

401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Job Description - Lead Specialist

The Lead Specialist plays a vital role in driving the success and growth of their assigned learning centers. This position involves close collaboration with learning centers’ prospective clients and Center Directors to ensure a seamless enrollment process and consistent growth. The Lead Specialist is primarily responsible for managing the initial stages of the enrollment/sales process, including scheduling and confirming first visits/assessments, before transferring responsibilities to the Center Director for assessment completion and final enrollment.

Requirements:

Commitment to a minimum 5-day workweek, ideally Monday-Thursday and Saturday.
Maximum of 8 hours per day and 40 hours per week unless prior approval is granted by the Director of Operations.
Maintain an average of 35+ hours per week to remain in good standing with the company.

Responsibilities:

1. Outgoing Lead Communications:

Initiate the enrollment process by contacting prospective clients to schedule assessments and center visits.
Manage assessment reminders to ensure attendance.
Utilize Radius Lead Management tools to track leads through the scheduling and assessment process.
Follow up with center leads for up to 60 days to maximize enrollment opportunities.

2. Incoming Lead Communications:

Respond to incoming inquiries, assisting with assessment scheduling and answering program FAQs.
Return any missed calls promptly, aiming for within the hour, and never exceeding 24 hours.

3. Collaboration with Center Directors:

Share key insights from initial lead communications with Center Directors to support assessment day preparation.
Confirm the completion of scheduled lead assessments before transferring responsibility for follow-up to the Center Directors.

4. Timeliness:

Contact new leads within 24 hours of receipt.
Aim to schedule initial assessments within 1–2 operating days of contact.

Characteristics:

1. Self-Governing:

Capable of independently managing responsibilities with minimal supervision.

2. Phone Savvy:

Exhibit excellent phone etiquette with a positive, energetic, and conversational tone.
Understand the importance of compensating for the lack of non-verbal cues in phone communication.

3. Reliable:

Demonstrate dependability and trustworthiness in fulfilling commitments.
Maintain a strong work ethic and accountability to deliver high-quality results.
Adhere to schedules with punctuality and consistency.

Compensation: $17.50 - $18.50 per hour

Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.

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